Why BOSS?
We're not just a support vendor - we're your front-line service partner.
Our U.S.-based, P&C-certified specialists deliver knowledgeable, responsive assistance with the professionalism and accuracy your brand demands.
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100% U.S.-based, bonded, and certified in P&C insurance
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Expertise Across Home, Auto, and Commercial Lines
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Fully Embedded Call and Chat Documentation
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Performance Monitoring and Interaction-Level QA
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Policy System Agnostic – Works with Any PAS or Agent Portal
Unlike generic call centers or offshore service providers, WaterStreet understands the complexity of P&C operations. We equip carriers with the tools to offload agent inquiries without compromising speed, compliance, or underwriting intent - ultimately helping you scale more efficiently while lowering your expense ratio.
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Reduce Administrative Burden
Mitigate talent and skill set gaps, as well as capacity constraints by utilizing our call center.
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Cost Savings
Reduce the need to take on overhead and additional staffing to grow and scale your business.
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Industry Expertise
Our onshore, licensed staff is led by a team of former P&C executives with decades of experience in product, policies, claims, customer service, and technology.
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Unparalleled Service
A proven track record of collaborating with clients and partners to deliver an unforgettable customer experience.
About BOSS
BOSS is the back-office services division of WaterStreet Company, purpose-built to support property & casualty insurance carriers, MGAs, and Insurtechs with white-glove operational support. Based in Kalispell, Montana and backed by over two decades of insurance expertise, we specialize in U.S.-based, bonded, and P&C-certified service teams who handle underwriting assistance, payment operations, document processing, and more. BOSS enables carriers to reduce expense ratios, scale efficiently, and enhance service levels—without the risks of offshore outsourcing.
Whether you're a startup or an established carrier, BOSS offers flexible, high-touch support to streamline your operations and keep you focused on growth.