BOSS ServiceConnect
Improve agent satisfaction, reduce quoting friction, and ease pressure on underwriting teams with ServiceConnect. Our U.S.-based and P&C-certified professionals provide real-time support via embedded chat, answering agent questions about quoting, underwriting rules, and policy workflows. By resolving issues on the spot, we help carriers accelerate quote-to-bind cycles, improve submission quality, and reduce service volume to the home office.
Eliminating Service Bottlenecks at the Point of Agent Interaction
BOSS solves day-to-day communication breakdowns so your agents get faster answers, your underwriters stay focused, and your brand delivers a superior service experience.
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Accelerate Agent Response Times
Eliminate delays and reduce binding cycle times with real-time phone and chat support from licensed professionals.
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Reduce Rework & Friction
Ensure consistent, accurate communication that minimizes back-and-forth and keeps submissions moving.
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Extend Your Team with P&C Experts
Fill knowledge gaps with U.S.-based, P&C-certified staff who deliver white-glove service under your brand.
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Built for Carriers. Focused on Agents.
Make it easier for agents to get answers - and get quotes out faster. With real-time agent support, your distribution partners can get help exactly when they need it, whether they’re quoting new business, processing endorsements, or navigating underwriting rules.
We offer:
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Live support for quoting, new business, payments, and policy questions
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Available 8 a.m. to 5 p.m. in your local time zone
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Clear escalation paths and exception handling when things get tricky
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U.S.-based, P&C-certified reps trained on your products and underwriting rules
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Fully compatible with any policy system - chat can be embedded right into your platform
What you gain:
Faster quoting by answering agent questions in real time
Eliminate delays caused by back-and-forth with underwriting teams
Reduce email and phone traffic to your internal support staff
Cleaner, more complete submissions from the start
A smoother experience for agents, without ever leaving the quote screen
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Modern Contact Center Support
Give agents the help they need - without slowing them down. WaterStreet’s phone and chat support tools are designed to keep quoting on track while ensuring quality and compliance.
Chat Support
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Chat built right into the quote screen - no need to switch tabs
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Chat transcripts saved directly to policy memos or activity logs
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Standard reply libraries for quick, consistent answers
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Ongoing quality reviews and performance scoring
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Phone Support
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Easy-to-use, cloud-based phone system
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Auto-attendant
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Call logging and tracking for full visibility
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Quality monitoring with recorded calls for training and improvement
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