The Problem
Every carrier and MGA knows the pattern. Documents arrive around the clock - mortgagee changes, cancellation requests, signed applications, inspection reports. But processing happens during business hours. The result: overnight queues, Monday backlogs, and SLAs at risk.
Manual processing means:
Staff opening mail, scanning, identifying policies, uploading files
5+ minutes per transaction on routine documents
Delays that frustrate agents, lenders, and policyholders
The Solution
BOSS PolicyAssist automates the full document lifecycle using Azure Computer Vision and Azure OpenAI. Documents are read, classified, and acted on the moment they arrive - with human oversight at every step.
10 Supported Document Types:
Mortgagee clause change requests
Signed policy applications
Flood declaration pages
Prior coverage proof
Coverage change requests
Company-ordered inspections
Cancellation requests
Coverage exclusion requests
Scheduled property requests
Wind mitigation certificates
The Numbers
from 5 min to < 60 sec
Processing Time
98%
Accuracy Rate
24/7
Always Running
How It Works
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Document scanned or uploaded
AI reads, classifies, and interprets
System executes the required action (endorsement, update, attachment, routing)
File moves to completed folder with full audit trail
Your team reviews exceptions and spot-checks results. The AI handles volume.
Ready to eliminate the overnight queue?